000			00352nam a2200157Ia 4500
008			230523s9999 xx 000 0 und d
082			_a658.8 SUC
100			_aMetters, Richard
245		0	_aSuccessful Service Operations Management. Ed.2
250			_a2
260			_aDelhi
260			_bCengage
260			_c2006
300			_a406
942			_cTB
999			_c1300 _d1300