000 00384nam a2200157Ia 4500
008 230523s9999 xx 000 0 und d
082 _a658.4013 SUM
100 _aSummers, Donna C.S.
245 0 _aQuality Management: Creating and Sustaining Organizational Effectiveness
250 _a2
260 _aDelhi
260 _bPearson
260 _c2013
300 _a574
942 _cTB
999 _c1454
_d1454