000 00344nam a2200145Ia 4500
008 230523s9999 xx 000 0 und d
082 _a658.812 KUM
100 _aAlok Kumar
245 0 _aCustomer Relationship Management: Concepts and Application
260 _aDelhi
260 _bBiztantra
260 _c2015
300 _a350
942 _cTB
999 _c1634
_d1634