000			00343nam a2200145Ia 4500
008			230523s9999 xx 000 0 und d
082			_a658.812 KUM
100			_aKumar, V.
245		0	_aProfitable Customer Engagement: Concept, Metrics and Strategies
260			_aDelhi
260			_bSage
260			_c2013
300			_a311
942			_cRB
999			_c2854 _d2854