000 00318nam a2200145Ia 4500
008 230523s9999 xx 000 0 und d
082 _a658.562 BES
100 _aBesterfield, Dale H.
245 0 _aTotal Quality Management
260 _aDelhi
260 _bPearson
260 _c2013
300 _a558
942 _cDB
999 _c4436
_d4436